Terms & Conditions

For the purposes of these Terms of Business (hereinafter, “Terms”), “HPS”, “us” or “we” shall refer to Halton Property Services and “you” shall refer to you, our customer. You have requested that we undertake certain works for you and, by allowing us to proceed with those works, you are indicating your agreement to the Terms set out below.

1. Estimate

The value of the estimate is what we expect to charge you for the works, based on our initial visit and discussions. Any unforeseen circumstances or unexpected issues arising, or any subsequent variation to the works (including, without limitation, if you change the scope or if unforeseen circumstances or unexpected issues arise), will likely result in a new or revised estimate. You have the right to accept or decline the new estimate. Should you choose to decline, all works will cease, and on receipt of our invoice, you must pay in full for all works already completed in accordance with the original estimate.

2. Client Obligations

(i) if you and we agree that you will be responsible for providing the measurements for some or all of the materials and/or products needed for the works, you alone will bear the cost of replacing the said materials and/or products in the event the measurements are incorrect;

(ii) if you and we agree that you will be responsible for providing some or all of the materials and/or products needed for the works, you alone will bear the cost of replacement in the event the said materials and/or products turn out to be faulty and/or unsuitable;

(iii) if you and we agree that you will be responsible for providing some or all of the materials and/or products needed for the works, you alone will ensure the timely delivery of all items required prior to us to carrying out the agreed works. Any delays as a result of faulty, incorrect, insufficient or missing materials will be chargeable at our standard rates;

(iv) you will inform us, prior to the works commencing, of any hazards or potential hazards known or suspected in or around the premises where the works are due to be carried out;

(v) you will grant us access to the premises where the works are to be carried out and will ensure that all necessary consents, permissions and licences, if any, have been obtained in advance of the works commencing;

(vi) you will ensure the safe and secure storage of any materials and/or equipment left (with your permission) at the premises during the works, and will be accountable to us for any loss of or damage to such materials and/or equipment;

(vii) without prejudice to 4(i) and 4(iii) below, you will (unless included as part of the estimate) be responsible for any necessary improvements to and/or redecorating of the premises following the completion of the works.

3. Supplier Obligations

(i) we will undertake the works with all due care, skill and diligence, will complete the works within a reasonable timeframe;

(ii) we will supply materials and/or products needed for the works (if any) that are of high quality and, without prejudice to 3(i) above, will take full responsibility for replacing any materials and/or products supplied by us that prove to be faulty or substandard;

(iii) we will take good care of your property, furnishings and wall coverings and, on completion of the works, will remove any resulting waste material;

(iv) we will supply one or more, as necessary, of our dedicated team to undertake the works for you. Unless agreed otherwise, the person(s) supplied will be at our discretion and may or may not be the same as the person(s) who provided you with the original estimate;

(v) we confirm that we hold, and will continue to hold, a valid and current Public Liability Insurance Policy and, where relevant, Employers Liability Insurance Policy.

4. Materials and Products

For the avoidance of doubt, all materials and/or products supplied and delivered to you during the course of the works by us shall remain the property of HPS until such time as the works have been paid for in full by you, following receipt of our invoice. Title to such materials and/or products will transfer to you only when full payment has been received by us.

5. Force Majeure

Neither party shall be held liable for any delay or failure in fulfilling their obligations under these Terms where such delay or failure results from circumstances beyond that party’s control (including, but not limited to, an act of God, fire, act of government or state, prevention from or hindrance in obtaining any raw materials, energy or other supplies, industrial action or labour disputes of whatever nature, and any other reason beyond the control of that party).

6. Start Date

Until such time as the deposit and signed estimate are received, any dates proposed for the commencement of the work cannot be confirmed. Once the deposit has been received, a date will be confirmed, and we will do our best to meet the agreed start date. HPS will keep you posted nearer the time regarding the confirmed date, or any changes which may be due to workloads, or unforeseen circumstances.

7. Third Party Contractors

If asked, we can recommend contractors that we have worked with in the past. We will work alongside third party contractors, however, all obligations, payments, quality of, and timing of, work carried out by those third parties remains their responsibility, and as such HPS will will bear no obligation for any problems, costs or timing changes as a result. Payments, contracts, disputes (and any resolution thereof) are directly between you, the customer, and the contractor.

8. Payments

A deposit including VAT, confirmed on the estimate, will be required together with a copy of the signed estimate to confirm your acceptance to the work. Any agreed commencement dates will then be confirmed. Full payment terms (including, where relevant, interval payments to be made by you) are as set out in the applicable estimate. For the avoidance of doubt, you agree to settle our invoice(s) in full within 7 days of receipt and you further agree to pay us interest at a rate of 2% above the Bank of England base rate on any payments not settled in accordance with these Terms and the terms of the applicable estimate.

9. Cancellation

Should you wish to cancel the contract between us in respect of the works, you have (in accordance with the provisions of the Consumer Contract Regulations 2013) fourteen (14) days in which to do so following your acceptance of our estimate and 80% of your deposit will be refunded. After 14 days your deposit is non-refundable, and you are obligated to pay for any services provided to you during this 14-day cancellation period, if any.

10. Complaints

We hope and expect that you will have no cause to complain about any aspect of our service. If, however, there is anything at any point that does not meet your expectations, please do not hesitate to let us know and we will do our utmost to make things right. Thank you for your business. We very much look forward to working with you.

11. Post Completion

Your project will be completed to the highest standard, however, occasionally issues do arise after completion of the project. We will do our utmost to correct any issues notified to us as soon as possible within our work schedule at that time. Defects as a result of installation are covered for up to 6 months post completion of the original project. Parts are covered by the original maufacturer warranty. Where works are required to replace a part that has malfunctioned, these costs will be paid by the client.